How We Collect Information

We respect privacy which is why we gather your data only when you provide information on our website. This step requires entering details during registration, booking services, or filling out forms. We only collect the information essential for providing our services with enhanced user experience and improved website functionality.

How We Protect Your Information

Taking our exclusive services means your personal information is safe behind protected networks. Only a limited and trusted number of authorised personnel have special access rights to it. They are bound to maintain confidentiality and implement various security measures to ensure your personal data remains protected.

Cookie Policy

The reason for using cookies is to track information. It helps us understand your behaviour on our website, like pages visited and time spent. This information assists us in improving our services and user experience. 

Third Party Disclosure

We neither sell, trade nor transfer your personally identifiable information to outside parties. In case of the need, we will give you advance notice. This excludes trusted partners who agree to keep this information confidential and secure.

Non-Personally Identifiable Information

When it comes to non-personal information, we have the right to share it with the relevant parties. For example, with third parties for marketing, advertising, or other uses. This usually involves aggregated user statistics, browsing patterns, and other anonymous insights useful for understanding users’ behaviour.

Appointment Cancellation Policy

To avoid any financial disturbance, customers must cancel their appointments at least 24 hours in advance. Failure to do so will result in a required deposit for the next appointment. The reason behind this policy is to allow us to manage our schedule efficiently and accommodate other customers who may be on a waiting list.

Conduct on Grooming Marketplace

Pet owners should agree not to involve pets with viruses or malicious code. They will not engage sick pets with Grooming activities in case of contiguous disease. This ensures a safe and fair environment for all users. By adhering to these guidelines, we help maintain the integrity and security of the platform for groomers, pets and owners.

Competitive Use

Using the review section to promote competing products or services is strictly prohibited. This includes engaging with other users for competitive purposes or soliciting business outside of the platform. Such activities undermine the community and violate our terms of service, leading to potential account suspension.

Review Policy

Users are encouraged to post reviews based on their personal experiences with groomers. Pet parents are supposed to put accurate, honest reviews without any intent to harass, mislead, or discriminate. The objective is to ensure that feedback remains constructive and assist others in making informed decisions based on real user experiences.

Accurate Profile Information

Owners are required to provide accurate information during registration. Fake or duplicate accounts are prohibited. Ensuring that your profile information is correct and up-to-date helps maintain the integrity of user interactions and the reliability of the services offered.

Corporative with Service

Users must not interfere with the process that can disrupt professionals with years of experience. This includes activities that might hinder service delivery or negatively impact their performance. After all, the maintenance of a cooperative environment is a two-way effort.x`